Privacy Policy

What Info We Actually Collect

When you reach out to us or work with us, we'll need some basics - your name, email, phone number, project address. Pretty standard stuff. If you're filling out our contact form or signing up for project updates, that's the kind of data we're talking about.

We also collect some technical bits when you visit our site - IP address, browser type, pages you check out. It's mostly so we can see what's working and what isn't. Nothing creepy, just the usual analytics that help us make the site better.

If we're working together on a project, we'll obviously have more detailed info - property details, design preferences, budget stuff. That's all kept confidential and only used for your project.

How We Use Your Information

Here's the deal - we use your info to actually do our job. That means:

• Getting back to you when you contact us (seems obvious, right?)
• Sending project updates, quotes, and design materials
• Managing our working relationship if you hire us
• Keeping records for legal and professional requirements
• Occasionally sending newsletters if you've opted in - and you can opt out anytime
• Improving our services based on feedback and interactions

We won't sell your data to third parties. Period. We're not in that business.

Who Gets to See Your Data

Mostly just us - the team at Silvaron Quinthor. But there are a few exceptions where we might share info:

Service Providers: We use some third-party tools to run the business - email services, cloud storage, project management software. They might process your data, but they're bound by their own privacy agreements.

Legal Stuff: If the law requires us to share info, we'll have to comply. That could be court orders, regulatory requests, or protecting our legal rights.

Project Partners: If your project involves engineers, contractors, or consultants, we'll share relevant info with them. But only what's needed to get the work done.

How We Keep Things Secure

We take reasonable precautions to protect your info - encrypted connections, secure servers, limited access to sensitive data. But let's be real, no system is 100% bulletproof. We do our best, but we can't guarantee absolute security.

If there's ever a breach that affects your data, we'll let you know and take steps to minimize any damage.

How Long We Keep Your Data

We'll hold onto your information for as long as it's needed. For active clients, that's throughout the project and for several years after for warranty and legal purposes. If you've just inquired but didn't move forward, we'll keep your info for a reasonable time in case you change your mind.

Once we don't need it anymore, we'll either delete it or anonymize it so it can't be traced back to you.

Third-Party Links

Our site might link to other websites - suppliers, partners, or resources we think are helpful. Once you click through, we're not responsible for their privacy practices. Check their policies if you're concerned.

Changes to This Policy

We might update this privacy policy from time to time as our practices evolve or laws change. When we do, we'll update the date at the top. If there are major changes, we'll try to give you a heads up through email or a notice on the site.